This is what you can expect from us
We hereby send you the conditions to our Cancellation Fund. It is important for you to know what you are and are not insured for, and also what you can expect from us. That is why we advise you to read the conditions carefully.
Below, you will find some tips and advice.
Would you like to cancel your travel?
Contact the Succes Holidayparcs customer service as soon as possible. Please do so at least within three working days. Are you ill or have you had an accident? Ask the doctor if he believes the trip can go ahead as planned, even when the date of departure is still a long way off.
For quick processing, we ask you to describe the cancellation in a detailed and complete manner. We urge you to keep all original bills, offers, statements or other forms of evidence, as these can be relevant during the claiming process.
1. Contract conditions
1.1 When will your cancellation fund start and end?
The insurance goes into effect immediately after your purchase. You will be insured from the day you take out your policy, not before this date. This means we will only compensate you for damages incurred during the active term of your insurance. Except for when you do not pay your premium in time, in which case you and the other persons on the policy are not insured.
1.1.1 When will we terminate your insurance?
We may terminate your insurance in the following situations:
• If you intentionally deceive us. If we discover that you have not provided us with all information or with incorrect information during the request for insurance or while submitting your claim, we will immediately terminate the insurance.
• If you change the insurance. At that moment, we will evaluate the data in the same way as if you requested a new insurance. This may mean that your premium increases or decreases, but also that we may have to terminate your insurance. If the change has consequences for your insurance, you will receive a written notification from us.
2. Cancellation conditions
2.1 What do we mean when we say ... ?
Cancellation costs: the (partial) travel sum and/or the administration fees associated with the booking to be paid by you wen you cancel your booked travel. The maximum amount for this cost is the amount stated on your invoice.
Serious illness: an illness that will not get cured without direct treatment, and that may have lasting consequences even with treatment.
First-degree family members: your (ex) husband or (ex) wife, or the person you share your residence with and have entered into a registered partnership or cohabitation agreement with, parents*, adoption parents*, foster parents*, stepparents*, parents-in-law*, children*, adoption children*, foster children*, stepchildren*, sons-in-law* and daughters-in-law*.
Second-degree family members: brothers, sisters, grandparents*, grandchildren*, stepbrothers, stepsisters, brothers-in-law* and sisters-in-law*.
Third-degree family members: nephews, nieces (children of brother or sister), uncles*, aunts*, great-grandparents* and great-grandchildren.
Family: the persons living with you at your home and who accompany you on your travel. If you travel alone, we regard you as a family.
Co-insured person: someone who, like you, is insured based on this insurance.
Unused travel days: travel days you have been unable to spend at your destination or at your accommodation due to an unexpected event. Accident: sudden violence from an external source. Any physical injury must be diagnosed by a physician. An accident also includes the following:
• frostbite, drowning, suffocation or sunstroke;
• starvation, thirst, exhaustion and sunburn, caused by unforeseen isolation;
• acute poisoning by something other than food, recreational or medical substances;
• infection by pathogens when involuntarily falling in water or another substance;
• wound infection or blood poisoning as a result of the accident;
• complications and deterioration as a result of the first aid you have received after the accident, or of a medically necessary treatment you have undergone after the accident;
• the sudden rupture of muscles or tendons, or the sudden occurrence of a sprain or dislocation;
• The involuntary ingestion of a substance or object, causing physical injury. A hernia and the results of an insect bite or insect sting are not viewed as an accident.
Premium: the amount you have paid for the insurance. This amounts to 6% of the rental sum including discount.
Travel: booked transport and/or stay.
Travel sum: the total amount you have paid for bookings and reservations for transport and accommodation. The costs you make at the destination location are not part of the travel sum. This includes, for instance, entry tickets for museums or attractions and excursions.
* = By this, we also include the partners who, through a registered partnership or cohabitation contract, have the same relation.
2.2 Canceling your travel
2.2.1 When are you insured?
You are insured for cancellation costs from the moment you take out this coverage until the moment your travel starts.
2.2.2 For what are you insured?
The insurance covers the travel sum including surcharges you have paid or deposited.
2.2.3 In which cases are you insured?
Your cancellation fund insures you in the following cases:
1. You, a family member in the first or second degree or a cohabitant passes away, becomes seriously ill or sustains serious injuries as a result of an accident.
2. A family member in the third degree passes away.
3. You, a co-insured person, a cohabitant or a child living with you must undergo a medically necessary treatment.
4. You receive a rental or newly constructed accommodation unexpectedly within thirty days of the start of your travel. You are also insured in case you will have to be present for the handover of your existing accommodation. But only if you have no say in the date of completion or handover.
5.Due to no fault of your own, you become unemployed which causes you to lose permanent employment.
6. After a period of unemployment, you are offered a new job and you new employer does not agree to the booked travel, because they require you to be present during the planned travel days. In this situation, it must concern a job of at least 20 hours per week and for a period of at least 6 months.
7. Your long-term relationship or marriage is suddenly ended. By "a long-term relationship", we mean a relationship with a shared household.
8. Your parent(s) or child(ren) unexpectedly require(s) urgent care only you can provide.
8. You or anther insured person must be present at home due to material damage to a property, rental accommodation or the company you or the co-insured person work at.
The requirement applying to all of these events is that they are unforeseen, occur unexpectedly and occur during the active term of this coverage.
2.2.4 What will we reimburse?
We will reimburse the cancellation costs up to the travel sum including the surcharges you have paid or deposited.
2.2.4 What will you be reimbursed for when you cancel your travel?
• Do you have to cancel your travel due to one of the reasons mentioned under 2.1? If so, we will reimburse 100% of the travel sum.
• Are you canceling your travel for another reason? If so, we will reimburse 75% of the travel sum per day.
2.2.5 What is not covered by the insurance?
Are you taking out the insurance later than seven days after booking the travel? And do you have to cancel your travel due to illness or an affliction to yourself, a family member in the first, second or third degree, caretaker or housemate? And did this illness or affliction already occur during the three months prior to taking out the insurance? If so, your cancellation costs will not be reimbursed.
2.3 Ending your travel early
2.3.1 When are you insured?
You are insured for the full duration of your travel. The starting and ending dates of your travel are noted on your reservation confirmation.
2.3.2 What will be reimbursed?
What will you be reimbursed for when you end your travel early?
• Do you have to end your travel early for one of the reasons mentioned under 2.1 In which cases are you insured? If so, we will reimburse you for 100% of your cancellation costs.
• Are you canceling your travel for another reason? If so, we will reimburse you for 75% of the travel sum per day.
Are you or a co-insured person hospitalized for at least one night during the travel? If so, you are entitled to compensation for cancellation costs as well.
2.3.3. What is not insured?
Are you taking out the insurance later than seven days after booking the travel? And do you have to cancel your travel due to illness or an affliction to yourself, a family member in the first, second or third degree, caretaker or housemate? And did this illness or affliction already occur during the three months prior to taking out the insurance? If so, your cancellation costs will not be reimbursed
Are you taking out the coverage later than seven days after booking the travel? And would you like to cancel or end your travel for a reason that already existed and/or was known during the three months prior to taking out the coverage? If so, you will not be reimbursed for your cancellation costs or for ending your travel early.
You are not entitled to reimbursement of booking costs or parts of booking costs which have been charged afterwards (at your holiday destination). This includes, for instance, the costs of an excursion booked during the travel.
Coverage overview in the case of cancellation
Cancellation for reasons mentioned in conditions cost price
Cancellation for additional reasons no reimbursement
Reimbursement for unused travel days
- In the case of hospitalization (for a minimum of one night) travel sum per day
- In the case of early return for cancellation reasons travel sum per day
- In the case of earlier return for private reasons no compensation